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Wufoo

Wufoo

Overview

What is Wufoo?

Wufoo is a web application for creating online forms. The tool automatically builds the database, backend and scripts needed making it easy to collect and understand data. Wufoo was acquired by SurveyMonkey in 2011.

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Recent Reviews

TrustRadius Insights

Wufoo is a versatile tool that has been widely used across various organizations and industries for a range of purposes. Users have found …
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Wufoo review for you.

9 out of 10
December 04, 2019
Incentivized
I have used Wufoo in various roles over the years. Overall, it is a simple, easy-to-use form builder with multiple uses. The free option …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Data export (30)
    10.0
    100%
  • Multiple question types (30)
    9.0
    90%
  • Themes (29)
    6.0
    60%
  • Custom logo/branding (32)
    4.6
    46%
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Pricing

View all pricing

Free

$0

Cloud

Starter

$14.08

Cloud
per month

Professional

$29.08

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

wufoo demo

YouTube

DocVerify Wufoo Demo

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

6.2
Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.3
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8
Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.5
Avg 8.3

Survey Administration & Security

Features related to administration & security for survey tools and data.

9.5
Avg 8.4

Survey Distribution

Features related to the distribution of surveys.

7.5
Avg 8.1
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Product Details

What is Wufoo?

Online Form Builder with Cloud Storage Database

Wufoo allows users to build custom online forms that they can use to collect data, payments and to automate workflows.

Wufoo Video

Wufoo - Online Forms Made Simple

Wufoo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Wufoo is a web application for creating online forms. The tool automatically builds the database, backend and scripts needed making it easy to collect and understand data. Wufoo was acquired by SurveyMonkey in 2011.

Form Builder, Zoho Forms, and Formstack Forms are common alternatives for Wufoo.

Reviewers rate Response tracking and Data export highest, with a score of 10.

The most common users of Wufoo are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(119)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Wufoo is a versatile tool that has been widely used across various organizations and industries for a range of purposes. Users have found it beneficial for streamlining processes, improving communication, and collecting data in a modern and efficient way. One of the key use cases of Wufoo is creating and managing forms for internal processes such as vacation and sick leave requests, conference registrations, and statistical reporting. By digitizing these forms, Wufoo has significantly reduced the need for multiple paper forms, saving time and reducing entry mistakes for schools and other organizations.

Another important use case of Wufoo is collecting feedback and change requests from different departments within a company. Users have appreciated the quick and versatile submission options provided by Wufoo, allowing them to easily collect files and text from various stakeholders. Additionally, Wufoo's integration with PayPal Payment has been particularly valuable for users who need to create custom ordering forms or collect payments online. The customizable reports feature has also allowed users to provide clients with monthly and annual sales reports.

Universities have found Wufoo to be highly beneficial for creating user-friendly forms, streamlining data collection, and saving time for creative services departments. The software has been utilized in schools for operations, billing, recruitment, and various applications, surveys, data collection, and updates. Not only does this make the process more convenient, but it also helps schools meet sustainability goals by reducing paper waste.

Furthermore, Wufoo has been successfully used by freelance graphic web designers to manage vendor applications and gather contact information for their clients. It has also been employed by digital marketing organizations to collect form fill-outs for clients in the healthcare industry. This showcases Wufoo's versatility as a lead generation tool across different sectors.

Overall, Wufoo has proven to be a valuable solution for organizations looking to streamline processes, improve data collection efficiency, and enhance communication across departments. Its ease of use, extensive integrations, and responsive customer service have made it a preferred choice for various purposes, including form creation, feedback collection, event registration, and data analysis.

Simple and Intuitive Interface: Many users have praised Wufoo for its simple and intuitive user interface, stating that it is easy to navigate even for non-technical individuals. The drag-and-drop functionality allows for effortless form creation without the need for extensive training.

Helpful Customer Support: Several reviewers have commended Wufoo's customer support team for their promptness and personalized assistance. Users have reported receiving clear and concise answers to their questions, often accompanied by specific recommendations tailored to their individual forms.

Wide Range of Form Options: Wufoo offers a wide range of form options and formats, including radio buttons, checkboxes, and text fields. This flexibility enables users to create forms that cater to their specific needs and requirements. Some users appreciate the inclusion of side boxes for additional information, which helps prevent confusion and provides context for the questions being asked.

Outdated User Interface: Some users have expressed dissatisfaction with the outdated user interface of Wufoo. They feel that it lacks updates and looks visually basic and boxy, comparing it to a typewriter on plain paper.

Difficulty in Customization: Users have found it difficult to customize their forms due to hidden or hard-to-find features. They also mentioned limitations in field restrictions, making it challenging to fit all the needed content within those restrictions and causing issues with field rules.

Lack of Integration Options: Several users have mentioned limitations in communicating with other software and difficulties in exporting data from Wufoo. They desire more integration options for multiple accounts, credit card gateways, as well as improvements in transferring reports to Word or Excel.

Users have provided several recommendations for Wufoo based on their experiences. The three most common recommendations are as follows:

  1. Try the free version before purchasing: Many users suggest trying the free version of Wufoo to get a feel for its features and functionality before investing in a premium package. This allows users to assess whether Wufoo meets their specific needs without any financial commitment.

  2. Explore other potential providers: While users generally find Wufoo to be a good option, many recommend exploring other potential form building and survey options as well. They suggest considering alternatives such as Google Forms or Survey Monkey, especially if simplicity is a priority.

  3. Improved customization options: Several users recommend adding more options for customization in terms of aesthetics. They believe that enhancing the design customization capabilities of Wufoo would better cater to the needs of organizations and allow for more personalized forms and surveys.

It is important to note that while users appreciate the ease of use, versatility, and simplicity of Wufoo for basic form building and gathering information, they also mention areas where the platform can be improved or suggest exploring alternative solutions. These recommendations provide valuable insights for individuals and organizations considering Wufoo for their form building and survey needs.

Attribute Ratings

Reviews

(1-25 of 35)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
We currently use Wufoo to manage several different forms, for different purposes and departments within the company. It is easy to set up, deploy, talk to other apps, etc. It allows customers, potential employees etc. easily interact with us.
  • Ease of use.
  • Easy setup.
  • Communication with 3rd parties.
  • Failsafe for info.
  • WordPress compatibility.
  • It would be nice if it had more customization, could go wider, etc.
  • Better size responsiveness.
  • Plug and play CSS.
If you are looking for a quick and easy solution to to create forms for your web site, for really any reason at all, Wufoo is the best solution for you! We currently use it to capture prospects info, and integrate directly to our CRM, as well as take online applications for jobs. A third use captures emails and releases a "Free Report."
Dimitris Rakopoulos | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have been using Wufoo to support multiple clients for quick and complex surveys, contact forms, lead generation, and registration for events. It is used mainly because of the ease of use and the quick setup of a new form. In some cases, we even use it internally within the company to conduct small surveys about company activities.
  • Easy of use
  • Rich feature set
  • The interface looks old and is not update for some time (apart from the new home page)
  • Themes are lucking complex customizations (still they are very easy to use)
The most common scenarios for Wufoo are forms and surveys that can be generated easily with the use of the build it fields. Literally, in minutes a simple survey can be created and added to an existing page on a website. If more complex surveys are needed with more advanced fields and login for displaying different content based on the answers of the user, then Wufoo does not have those advanced tools. Survey Monkey (the parent company of Wufoo) can offer this.
Stephen Steinberg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Wufoo for any form (lead gen, contact, market research) where we want to ensure we'll be able to log all submissions. Have the option to transfer them to a different program for analysis or use (Google Docs, Email Marketing, CRM, etc.). Wufoo's extensive catalog of integrations makes that easy.
  • Great pricing
  • Extensive list of native integrations
  • Wish there was more customizability with how the form looks embedded on a website.
  • Wish there was better onboarding or a smaller learning curve for more advanced customizations.
If you only need a handful of simple forms and therefore don't need to pay for a complex form builder that would be overkill, Wufoo is always a top 3 choice. Usually, with straightforward form needs, it comes down to your exact specifications and exactly how many you need - that's where most form providers differ on their free and cheap plans.
Jose F. Gomez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Wufoo is a very versatile tool and we’ve used it in many ways, from lead generation to recruitment. As a result, Wufoo ended up being used by almost every area of our organization.

One of the key advantages that helped Wufoo spread as much, is its simplicity. There’s little to no training required to start using it effectively which means that virtually anyone in the organization can use it.

Yet it is powerful enough to customize and integrate with many other systems.
  • Wufoo helps to create data inlets for company processes.
  • Wufoo helps gather feedback from customers and create reports.
  • Customizing forms so that they appear seamlessly in web pages requires more technical expertise.
  • Integrating with other systems for automation can be tricky.
Wufoo helps a lot whenever there is data that needs to be collected quickly and simply. It also works well to distribute data and reports.

Some of the processes where it’s especially useful are: when collecting information about candidates for a recruitment process; when gathering customer feedback; when executing a quick general purpose survey.

Score 9 out of 10
Vetted Review
Verified User
Incentivized
At this time Wufoo is only being used across the HR department. Within the department, we use it for employment and also for additional benefits election questions when it comes to open enrollment. Within employment, we have various positions that require availability to be submitted with their application so we are able to best evaluate if they would be a good fit with our department needs. Prior to using Wufoo we were emailing each candidate by hand and asking for a response and it made the process harder than it should be. With implementing Wufoo we are able to simply email out a link to prospective candidates and the return process is easier and quicker than ever before. We immediately wished that we had switched a long time ago.
  • I would say simplicity is a strength both for the user and the administrator. Creating a form in Wufoo is simple and easy and in addition those filling out the survey are able to click on a link and start participation.
  • Submitting a completed form is also a strength! As soon as the survey is done and they hit submit it comes directly back to us in an email so we are able to get results faster.
  • Wufoo gives you the option to set up automated emails to those who have participated in the survey. This closes any loops for those wondering if everything was submitted correctly or if they need to redo it. It also makes things easier for the people keeping track of all the surveys.
  • I would like to see the option for some better reports. I rarely use the reports feature but when I do I find it could be transferred over easier to Word or Excel.
  • Not often but at times the filled out survey will be sent back to us in a wonky format where it makes a normal 2 page survey print about 7-8 pages. It can be resolved by going to Wufoo directly and printing.
Wufoo would be a great platform for any internal surveys that need to be done. It could also be a good tool for collecting data and research for outside perspective for companies and universities. For talent acquisition it is very useful to learn how candidates feel during the hiring process, and in the beginning of the candidate's application, it could be a good way to collect additional information from them.
Jillian Straw | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Wufoo is utilized mainly by our marketing team for sales development. When leads come in through our website they are directed to our communication channel in Slack through Wufoo. If there are times when our communication board integration is down we don't miss out on these valuable leads because Wufoo holds them all in its servers as well.
  • Allow Customized Lead generation with Demo Sign Up qualifications
  • Integrate to Slack for ease of access to the individual reps
  • Integrate into Sales Force for easier managing and tracking of these leads while not allowing duplicates through that clog the CRM.
  • There have been moments when the integrations falter for one reason or another, so accessing the information is disrupted for a few minutes or so but apart from that the information is still there and we have had no real issues with the platform. It's simple and straightforward.
If you are running a website and have multiple forms available for people to fill out and need an easy way to manage these requests, the use of Wufoo and it's integrated partners is incredibly useful. If you're only using, say, a chat bot to set demos then it wouldn't really be a fit. But if you're trying to access information over multiple platforms Wufoo is integrated with the major leaders in the industry. I.E. Slack and Salesforce among others. It is easy to download a report of leads generated and reconcile them within your CRM.
Raphael Sanguinete | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our use of Wufoo is really quite simple. We use it to create a form and embed it in our website where it serves the purpose of being our contact form. The person who wants to contact us fill this contact form and Wufoo automatically send us an e-mail with all the information that the said person filled out.
  • Great integration with websites via code
  • Simple and clean interface for creating forms
  • The design of the final form in the website is not fancy but is minimalistic, so it can be used across a great variety of webdesigns
  • As I said before, the design of the final form is not so fancy, so it could provide better form design options.
  • I'm using the free version, but if the starter version was cheaper, maybe we could pay for its features.
I think that on one side Wufoo is well suited for simple forms to put in websites. That can be accomplished with the free version. On the other side, Wufoo paid versions can make complex forms, because they have robust features like Form Rules and Password Protection that some of its competitors lack.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Wufoo in many ways on our eCommerce site. It is mostly used by our front end and back end development teams for our website, but our customer service team uses it as well. We use Wufoo to host surveys on our site to gather customer feedback. We also use Wufoo to let customers contact us for custom quotes.
  • Wufoo lets you add mailing lists so anyone that needs to can see a copy of the filled out form. We forward all customer complaints and questions directly to our customer service team which allows them to reply immediately.
  • Wufoo was very easy to integrate with Magento. Our implementation process was virtually pain free.
  • Wufoo makes it very easy to set up a simple survey/form with multiple fields. We are able to create and launch a new Wufoo form in a matter of minutes on our site if necessary.
  • Wufoo forms are very basic looking. Some more visual customization would be nice.
  • We use Wufoo for very basic forms on our site and really don't run into a lot of issues with the functionality that Wufoo provides.
Wufoo is great for a company that wants to post a form, questionnaire, survey, etc on their site. If you need to send customer responses to a specific team or mailing list, Wufoo makes that very easy as well. There are not a ton of visual customization options, but if you are looking for an easy to use tool that gets the job done, Wufoo would be great for you.
Justin Roodman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Wufoo to collect survey information from users of our SaaS platform. At the end of each hour of their assigned online coursework, we ask if they had any technical difficulties, and if so, what they were. We also formerly used Wufoo to collect user feedback regarding the content we displayed during the course of the hour. Wufoo allows us to create and embed forms that include conditional logic, without writing any code ourselves.
  • Conditional logic is probably the number one reason we use Wufoo at all. It's very handy to be able to set up a form that adds fields if certain responses are given.
  • Wufoo emails responses to forms to you, but it also can be used to create reports to analyse the responses you get for each form
  • The user interface for building forms is pretty easy to use. It's very handy for non-technical people, and we have some of those in our office.
  • Emails sent from Wufoo are not encrypted, so data sent via the email notifications should not be considered secure.
  • When you delete entries from the Wufoo Entry Manager, they're permanently deleted. All entry data, files, and comments that are deleted can't be restored.
  • You can't use the File Upload field as the subject field for conditional logic rules.
Wufoo is well suited for people who want to do surveys or collect other form data and don't have any coding or programming skills. The form builder is a pretty simple interface and you can create forms rather easily. Data collection is simple and you can create reports to analyze the data you collect. Organizations who have a qualified web developer who knows Javascript or PHP may not find value in using Wufoo when they can create and implement their own forms in-house.
December 19, 2018

Wufoo Review

Alek Babaa | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are a digital marketing organization that uses Wufoo for form fill-outs for a portion of our clients. We have currently 6 active forms. Wufoo forms only account for a small portion of the forms that we use, as we have other form providers. The Wufoo form allows us to collect leads for a certain type of customer whose information up-front is very delicate (health care) and allows us to cater responses to them based on their answers.
  • Has many different form field options.
  • Rules for answers
  • Integrates well with other platforms.
  • Look and feel. It has a very "ballot" feel and less of a custom website feel.
Wufoo works well for surveys and information forms. For instance, if someone is looking to collect information about their company or an event. My old company used to run webinars and we would send out surveys at the end of the webinar to people that attended about the webinar and how to improve. This would be a great application for Wufoo.

Where I think Wufoo needs improvement is the look and feel of the forms. They are very elementary in their design and are not very customizable for companies that may want to use a form on their website to collect subscribers or leads.
Justin Moore | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our university utilizes Wufoo across several departments. The program allows us to segment each form by department so that each department has its own separate login, making the information available to each department very specific to said department. We use a TON of different forms for many departments that hold a wide variety of information as well. The forms are kept on Wufoo's servers as well so we can always search through past submissions to analyze any trends we become interested in.
  • Easy to edit forms - especially for users with no coding experience
  • Keeps information for long periods of time
  • Easy to publish and share with clients/customers
  • More robust interface for increased functionality
  • A better way to export information and sort before exporting
  • Ability to include calendar interface for scheduling with forms
Wufoo works perfectly for anyone needing a very simple form. It is very intuitive for people who have little experience with web design as well. Forms requiring quick and easy answers, especially short forms - Wufoo is perfect. If you are mining for deeper trends from clients or customers, you'll want to look for a form management software that has some higher end details on the reporting side.
Wilbert Kramer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Wufoo is being used widely in Goliath over multiple departments. We use it in our on-boarding procedures for new colleagues, the manage our production process and to get customer feedback. It is used by our marketing departments worldwide, the IT department and the R&D department. Together we have created over 50 forms.
  • It's easy to create forms - with drag and drop you can compose a new form within minutes.
  • It's easy to link Wufoo to other services like Google Drive. Almost all of our forms are connected to some other service to store our data.
  • The number of fields is limited to 150. Some of our forms have a complex build up with different factors that show or don't show fields. Every radio button option is a "field" so this counts up quickly.
  • For new users, all the features of Wufoo are not directly clear. Some features are hidden, like making your own themes and linking the form to 3rd parties. Wufoo can do a better job in their UI to emphasize this.
Wufoo is a tool that suits many jobs. While it isn't the most complex piece of software and it doesn't suit lengthy forms it is easy to set up simple 10-20 question forms or surveys. I would recommend it to gather information and feedback quickly from within your own company. It's suited for larger companies with 30-200 employees.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Wufoo for custom forms that collect a wide range of data:
  • Contractor references
  • Testimonials
  • Meetup signup form
We also implement Wufoo forms for clients and for everything from a simple contact form to a detailed intake or job application.
  • Versatile field types allow the creation of a wide variety of forms.
  • Responsive layout means forms work across devices without us needing to write any code.
  • Implementing themes (color and layout schemes) is a little bit messy and could use an overhaul.
Ideal for:
  • Intake forms
  • Contact forms
  • Job applications
  • Sign up forms
  • Surveys
  • Testimonial collection

Not great for:

  • Complex surveys
Score 8 out of 10
Vetted Review
Verified User
As a Realtor, we are always looking for more clients. Integrating Wufoo into our website in order to help capture leads has been a great decision. Their ease of creating forms and full customization make it easy to create the perfect form for your prospects. Clients have mentioned they appreciate the ability to request a market evaluation any time of day (or night) and allows us to capture the information to help turn a prospect into a client.
  • Lack of technical experience is just fine, very easy to create.
  • Lots of options for customizing.
  • Could use a few more options to 'pretty' up the forms.
  • Some basic flow improvements would be welcome such as continuous typing for a phone number instead of having to tab over or click the next box.
  • More flexibility to build the form the way you want.
Given that I am a newer user to the platform I can only lay out where I have found it effective and that is in lead capture. We wanted an option for users that either didn't want to pick up the phone, or were unable to due to timing or other reasons. From that point of view we did find it effective to create a personalized form that you can see here: https://www.michaelsmithteam.ca/selling/
Audrey Burn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I'm a freelance graphic/web designer and I use Wufoo for two clients, one holds a large festival in the fall and has the need to manage vendor applications and emails and the second is a small private school who uses Wufoo to gather contact and volunteer interest info from parents. Both of these forms feed into MailChimp which allows them to manage their emails.
  • I love how easy it is to create a form and collect a variety of data, but also to customize the look of it.
  • In both instances where I use Wufoo, there is a need to use the information collected to create and maintain a detailed email list, containing several kinds of information—basic like contact info, but also breaking into categories like all of the different areas where parents want to volunteer. In the past, the school had to use paper and every parent's form had to be hand typed in. Now with Wufoo, they indicate all of their volunteer interests, all of the data gets sent to MailChimp, and we're able to send information to specific segments/groups based on their interests. It's saved countless hours of manual work and eliminated a lot of typos.
  • I love that you can integrate with payment options, as well as collect files. It makes collecting the application info from Craft Vendors seamless, and I don't need to track them down for payment.
  • I also love the rules option, so you can show/hide specific fields based on a user's answer.
  • Wufoo fits all of my needs at this time so if I had to pick something that could change (and this would be picky), the site/interface could use a little bit of a freshen up. But like I said, that's being picky.
I think if someone is just looking for a way to collect very simple contact info to maintain a list of some kind, it might be overkill, I would just use whatever campaign creator they're using. But if you're looking to style to conform to a brand and collect complex data, collect files and/or collect payments, Wufoo makes it so easy and integrates with many popular applications/services.
Isaac Nuell | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Wufoo primarily for dynamic event registrations (using PayPal integration) and follow up surveys. The software is using across departments and is used to collect data in a single source document for future use and integration into CRM and advocacy tracking systems.
  • Wufoo's layout is simple and intuitive. A single click will add a field to your form, and more advanced users can customize forms with minimal time invested to create complex and advanced systems.
  • Integration into webpages is simple. The code is provided in several formats and its a matter of copy and paste.
  • Payments are incredibly easy to integrate once you have the appropriate accounts set up with a third party approved vendor.
  • Creating receipts, follow up emails, and establishing form logic is very simple - a few clicks and you're done!
  • Fields are set and cannot be modified (with few exceptions). An inexperienced user needs to invest significant time in order to understand how logic works, how hidden fields can alter a form, and what the full range of functionality is. The Wufoo blog begins to explain this, but there isn't a step-by-step guide to take you from 0 to 60 in a short period of time.
  • While Wufoo has some pre-populated fields you can choose from (US states, for example), you can't save your own lists for use in future forms.
  • Wufoo's biggest flaw is that forms cannot communicate with one another. Each form is an island, and data cannot move between forms or be uploaded to a new form.
  • When you delete a field, all data previously collected and associated with that field is lost forever.
Wufoo isn't designed to be event software, but for smaller firms and non-profits with low operating budgets, it can be a cost effective and efficient way of collecting registration information and funds. It's also not SurveyMonkey (even though it's owned by them), and although forms can be purposed to fit any situation, it comes at a cost.
Joseph Hillman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Wufoo is used by marketing teams to conduct surveys, gather info, and generate their email lists. Often it was used for follow up questions on their trade show counterparts. It was used across the organization on the various teams.
  • Ease of use with a drag and drop interface. This was consistently a winning point when they reviewed whether to stay with Wufoo for forms services.
  • Easy to train on and refer to documentation on the part of the user. We consistently had ready to go documents in the event a business team needed guidance.
  • Sense of humor. In times when we needed customer support, we were always left grinning at the tongue in cheek nature of the feedback or instructions if something seemed wrong.
  • For what we used it for, I cannot speak to areas of where it could use improvement. It handled the use cases very well and seldom left us looking for more.
  • One small thing I could recommend would be a configurable file uploader option so the user or developer could configure where the files were stored.
N/A
Sarah Downing | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Landmark College Institute for Research and Training (LCIRT) is using WuFoo for online conference, workshop, webinar, subscriber list and certificate program or course registrations. WuFoo is also currently being used by several other Landmark College departments such as Student Affairs, Events, and the Office for Institutional Advancement for internal and external submissions with various stakeholders such as faculty, staff, students, parents, alumni and donors.

WuFoo allows LCIRT to quickly set-up registration for training events with the added benefit of a providing an online payment option. Our forms use "Rules" in order to provide messages to those seeking various payment options such as check, purchase order or online credit card payment. The form inbox, that is sortable by name, date, etc. is very helpful for customer service follow-up and registration tracking. Additionally, the form completion status for each submission is useful for customer service follow-up.

  • Ease of use: The tutorials are very helpful for implementing a basic form and then moving forward to more complex forms.
  • Online payment option: Wide range of online payment partners such as PayPal to choose from.
  • Customization: Forms and submission responses can be customized to meet the needs of various projects.
  • Online payment with Google Merchant did not provide payment submission status. When a payment was submitted, the WuFoo form did not record the correct status. One had to check with Google Merchant (now Wallet) to see is a payment had indeed been submitted.

WuFoo would be best to use for project that involves quick, quantitative questions that are related to a short answers or have drop down choices for an event, proposal, etc. WuFoo would be less appropriate for a form that involved many qualitative questions.

For forms that need to offer an online payments option, that is not mandatory, WuFoo can provide this connection.

Stephen A. Williams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We first used Wufoo as an embedded form on our website to collect information on registrants for the NFL's Business-Connect program (minority & women-owned business initiative). The first form was lengthy and involved many different kinds of data fields including "file upload" for businesses certification documents. This worked extremely well. As data was collected I imported it into a custom-built Access database to allow our Business Connect Manager direct access to the information. Incrementally I exported new data and updated the Access db. Wufoo has built a very easy-to-use export function that allowed rapid and accurate exports. Next I built a Wufoo form to collect data on donors and their contributions to our charitable foundation. This form was linked to Paypal for payment processing and the form was imbedded in our website to make it available to visitors to our site. Following these two initial forms, I designed an additional 50 forms that served as collection tools for surveys, contest entries, vendor revenue data, event invitation, transportation registration among others. Forms were used across departments including Marketing, Philanthropy, Events & Hospitality, Administration, Information Systems and Community Affairs.
  • Easy-to-learn and easy-to-use. Building something, anything, from scratch on a website scares the you-know-what out of the average user. Wufoo is incredibly easy to learn, well, the basics, that is. And I had one particularly lame-brained user up and running with Wufoo in short order. Truth is, I built the majority of the forms and often tweaked forms built by others, but Wufoo provides such an easy interface that building and revising is quite simple. After my first few forms, I began to discover some of the truly marvelous features Wufoo provides. Knowing just a bit of html can make an average form look really fancy. Creating colorful, imaginative headers made the forms fun to open. Frequently users would come to me last minute and I would bang out a basic form for their review in just minutes. Because of the simple drag and drop interface, I was able to turn projects around in record time.
  • Allows users at all levels to build custom forms immediately. You don't have to be an IT wiz or html writer to build a complex form in Wufoo. Even a beginner can find success without any prior knowledge of form building or databases or coding. But if the user wants to experiment, there is plenty of good documentation to encourage him/her to explore and go fancy.
  • Support. I can't say enough about the fantastic support I received from Wufoo. I would email them a question and they never failed to respond in less than a few hours. And their answers were clear and concise. They would look at the form in question (the one I had built) and make specific recommendations on how to solve my specific problem. In certain instance, they would even create a form (in my account) to demonstrate the solution. Emails I received from Support were always signed by a person so not only was the support excellent, it was also very personal.
  • Each rules tab has a limit of 50 rules per form. Because of the complex nature of some of my forms (or the crazy things my users wanted to see) I had a couple occasions where I needed more than 50 field rules. If a form-filler choose X from a list, I wanted 10 other fields to become visible, if he chose Y from that same list, I wanted 10 different fields to become visible. Going on like this will pretty quickly use up the 50 rule limit. However, I was able to modify these complicated forms to work around the rule limitation. But I had the feeling from my contact with support that this limitation might be lifted in the future.
I found Wufoo to be incredibly versatile. We produced a series of e-newsletters which included a Trivia Question. There was a "click here for answer" button in the article in the newsletter. This was a link to a Wufoo form. Essentially I made the Wufoo form serve as a landing page. I created a colorful header, which often contained the answer to the Trivia Question. Then there were some corresponding paragraphs in reference to the answer. Following that was some "related" survey question. Our organization was the Host Company for the 2014 Super Bowl so the questions were all football-related. The survey results (from the previous week's question) were also included on the Wufoo form. Over time, the number of subscribers answering the survey increased weekly. I think the format of the Wufoo form with its ability to house images and be a bit whimsical encouraged readers to respond and be engaged. To answer the question of specific scenarios where Wufoo is suited or not, I think the limits are only imposed by the user not the application.
December 03, 2014

Woohoo for Wufoo!

Carla Rose Fisher | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
The company for which I was office manager utilized Wufoo to create a schedule of classes for its after-school performing arts program. With over a dozen classes offered, the admin department needed an easy way to allow parents to scroll through the class offerings and view the options and also to know when a class had reached its capacity.
  • Wufoo's selection of forms allow for many variables, making it possible to cater each form to serve our organizational needs.
  • I loved the ease with which we could reorder the forms by clicking and dragging -- no need to start over or redo any work!
  • Wufoo's support team is excellent. Whenever I had a question about the possibility of adding more flexibility to our forms, they got back to me quickly and with helpful solutions.
  • When I used Wufoo while at that company, it would have been great to have had the functionality to store credit card information so that parents do not have to fill it out every semester, but I realized that there were likely either security or privacy issues preventing such a thing. However, it's great that PayPal integration is available!
  • It would be great to redesign the Form Manager UI so that it's not so overwhelming to look at and have to scroll down through all our forms, which looked so similar because they were class offerings. Sometimes when adding classes (forms) or when gathering student head counts, we would lose track of where we left off. This meant having to backtrack, which took up time. Even something as simple as numbering the forms would've helped us not lose our place when performing class-by-class data entry or tabulation.
  • More view options for searching forms would be helpful.
Wufoo was initially recommended to me by a colleague who had used it for website content that was in list form, and she wisely recommended it to us as a way to list all our classes so that parents could sign up. I think for schools and after-school programs, it's a great solution. I can't speak to other scenarios since this was the only space in which I've used Wufoo.
November 26, 2014

Happy with Wufoo

Score 7 out of 10
Vetted Review
Verified User
I implement several forms a year for the Home & School Club (PTA) functions at an elementary school. The forms are used for things like; book fairs, play applications, donations, party RSVPs, back to school forms, carnival tickets, etc. These forms are embedded in our website and allow parents to pay using a credit card and at their convenience.
  • Wufoo is amazing at their support. You are able to get a response immediately and their online guide/FAQ is very helpful.
  • Wufoo is extremely flexible and easy to use. The forms can be as simple or as complex as you want them to be. I really love the ability to add logic on the back end of the form.
  • Wufoo's reporting is simple and easy to use. Their Analytics module is a nice way to quickly get info on your form too.
  • Wufoo doesn't tie in with Paypal well. My experience is only with Paypal standard however so I am not sure how they work with other payment solutions. Paypal needs information for a receipt to the end user so your form has to have information that transfers. Such as, if you were buying 2 Meal Tickets. The pull down menu should say "2" but in order for Paypal to see what you purchased for the end user, you have to have the pull down menu say "2 Meal Tickets". This requires a lot of scrubbing of reports on the Wufoo side. You can't just add up a total because in every cell you have "2 meal tickets". You have to do a find and replace; 2 meal tickets replace with 2. I haven't not yet figured out a work around for this.
  • Another flaw with the tie between Paypal standard and Wufoo is if a payment doesn't go through on the Paypal side, people still receive a form submission confirmation. This confuses people thinking their payment went through. In our confirmations we usually have it explained that the confirmation is a form submission confirmation only and they should receive an additional receipt from Paypal to know if their payment was successful.
I have found Wufoo to be flexible enough to be used across several different functions and for several different things. We even use Wufoo as our online store to sell spirit wear. It has been extremely useful and many people are pleased with the selection of Wufoo.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We utilize Wufoo for application forms for our various events, surveys to collect feedback from past events, scheduling meetings by collecting necessary client data, employee reviews, etc. We basically have found a way to use Wufoo forms in a little bit of everything we do. It integrates wonderfully into our WordPress website, is easy to email someone a form link, and collect all the data in a downloadable format.
  • Easy to create forms and applications
  • Easy to have the responses emailed to whoever you want
  • Easy to download the data into spreadsheets
  • I would love to see project folders so when you get as many forms as we have you can sort them by project or topic
  • I wish there was a way the reports auto loaded all the questions from the form and then you just had to edit what format you want that response represented
We have been using Wufoo forms for so long I think we have found ways to make them fit almost all scenarios. It's great for employee reviews and feedback from clients or event participants. I think it's important to know what type of data collection you need before starting with Wufoo forms.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Wufoo to build contact forms for smaller efforts and test projects, so we don't have to tie up precious development teams. We are using Wufoo on a couple larger projects as well and it flexible enough to meet our needs.
  • Very configurable, and easy to set up rules and conditional logic.
  • Extremely quick to build a form and report
  • Easy to style with CSS
  • Can be embedded easily within our CMS, via a simple javascript embed
  • Would be good to see a feature that allows an either/or required field. (mixing of conditionals with required fields are not currently possible).
Wufoo is best for quick projects that don't require integration. Data integrations are possible with other CRMs, but not the one we use.
March 10, 2014

Wufoo Review

Cindy Le | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
As a student government group on campus, we needed something to use for our funding application that would be easy to set-up and user friendly for all funding applicants. We also expanded and started using the website to transfer all other applications and forms online since it is easier to distribute and collect data.
  • I think one of Wufoo's main strengths would be its simple and easy to use interface.
  • Wufoo is very user friendly and easy to set up!
  • Wufoo has many templates to get you started!
  • The only downside is that Wufoo is a third party operator. Thus is there are technical difficulties, you cannot address them within your company. You must contact Wufoo and await their reply.
  • Other areas of improvement could be security of the information stored and the cost of storage of that information online.
I think Wufoo is best suited for small companies or for use on a smaller scale in my experience. For example for student organizations, groups, clubs, etc. I am also not sure how appropriate it is to use to collect sensitive data due to the security of storage of that informaiton online by Wufoo.
Katelyn Ludwig | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Wufoo was selected as a way to integrate forms as part of an existing website design. Our CMS was extremely limited to apply and integrate website forms, and Wufoo seemed like the best option for us. We were very happy using it on our website to help us collect contact information for a large amount of folks at a reasonable cost. After another redesign and a new CMS/CRM, we continued to use Wufoo for website form support. I'm not sure if it's still being used at this point, but it was user-friendly enough for various folks to be trained on the tool.
  • Integrating within various CMS tools by offering iframe and js support (within HTML space offerings)
  • Offering style options to make forms look like they belong on your website (whether using Wufoo's own styles, or by applying an external CSS sheet)
  • Providing a super easy drag-and-drop interface that was very easy to use and train folks to use
  • Offering an API for Salesforce.com, among other tools (we never got around to actually using these, but I was impressed that it was available)
  • Providing easily exportable and attractive reports that could be viewed as PDF or CSV, which allowed for us to import contacts into our CRM or use them to reach out via Outlook, etc.
  • Helping us communicate with new leads/contacts by giving easily customizable reply email messages
  • Providing a complex set of rules that allowed us to make our forms more strategic (if someone selects Yes, go to #4; send a reply email if someone says Yes to needing a seat on a bus to an event)
  • Honestly, for what we needed, it went above and beyond. I don't have any complaints at all.
I have already recommended Wufoo to several people. I think the biggest question you need to answer is around turnaround time for your data. If you don't implement the API, can you afford to wait to contact your new leads? We'd often have a bit of a delay in pulling our data spreadsheets and importing them into our CRM.

Wufoo will require some expertise in CSS and HTML to implement within an existing website CMS or design, so make sure you have those resources on staff. The help and support is really excellent, but they don't offer specific design-oriented help.

Wufoo is great for urgent, one-off form needs, like gathering RSVPs to an event. We've also used it to collect regular contact requests. It meets a variety of needs.
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