Overview
What is Wufoo?
Wufoo is a web application for creating online forms. The tool automatically builds the database, backend and scripts needed making it easy to collect and understand data. Wufoo was acquired by SurveyMonkey in 2011.
Wufoo - Silly Name, Great Product!
Woohoo for Wufoo! A solution for digital form needs
Say WOOHOO thanks to Wufoo!
Great easy-to-use survey tool
Wufoo is always a solid choice for freemium and low-cost forms
Very versatile and powerful, yet simple and quick
Wufoo - Funny name but it makes forms easy and professional
Simple and fun forms
Wufoo is a User-Friendly and Effective way to gather information and responses
Wufoo review for you.
Wufoo: Budget-friendly, flexible forms
Wufoo - PERFECT Online Form Creator
Wufoo for Title 1 Providers
Great survey tool for any company!
Wufoo is an easy to use form builder that empowers marketing and improve speed to market and overall efficiency!
Awards
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Popular Features
- Data export (30)10.0100%
- Multiple question types (30)9.090%
- Themes (29)6.060%
- Custom logo/branding (32)4.646%
Pricing
Free
$0
Starter
$14.08
Professional
$29.08
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
wufoo demo
DocVerify Wufoo Demo
Features
Survey Format & Appearance
Features related to the type, look & feel of surveys.
- 8Survey templates(28) Ratings
Includes a selection of pre-made survey templates for different types of surveys.
- 6Themes(29) Ratings
Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.
- 4.6Custom logo/branding(32) Ratings
Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.
Survey Content
Features related to the content (media, question types, answer types, etc) of surveys.
- 7.5Changes to live survey(27) Ratings
Users can make changes to live surveys after they are published.
- 8.5Question design help(27) Ratings
Includes educational material about question design for research, such as tips, recommendations, and information about best practices.
- 9Multiple question types(30) Ratings
Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.
Survey Logic
Features related to survey flow, or the logic that directs survey question order.
- 8Survey logic flexibility(29) Ratings
Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.
Survey Reporting & Analytics
Features related to reporting & analytics for survey results.
- 10Response tracking(29) Ratings
Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.
- 10Data export(30) Ratings
Data collected within the tool can be exported to another program for additional reporting/analysis.
- 9.5Standard reports(26) Ratings
Includes canned reports that allow users to generate and share accurate survey results.
- 8.9Custom reports(21) Ratings
Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.
- 9Analytics(25) Ratings
Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.
Survey Administration & Security
Features related to administration & security for survey tools and data.
- 9.5Access controls(26) Ratings
Administrators can limit users’ ability to access data and edit content.
- 9.5Compliance(22) Ratings
Supports privacy compliance and confidentiality standards, such as HIPPA.
Survey Distribution
Features related to the distribution of surveys.
- 7Vendor-offered crowdsourcing(7) Ratings
Vendor offers access to an audience or panel of respondents.
- 8Respondent restrictions(18) Ratings
Users can place restrictions on who can participate in surveys or how many times the same person can complete a survey.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Wufoo?
Online Form Builder with Cloud Storage Database
Wufoo allows users to build custom online forms that they can use to collect data, payments and to automate workflows.
Wufoo Video
Wufoo Integrations
Wufoo Competitors
Wufoo Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(119)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Wufoo is a versatile tool that has been widely used across various organizations and industries for a range of purposes. Users have found it beneficial for streamlining processes, improving communication, and collecting data in a modern and efficient way. One of the key use cases of Wufoo is creating and managing forms for internal processes such as vacation and sick leave requests, conference registrations, and statistical reporting. By digitizing these forms, Wufoo has significantly reduced the need for multiple paper forms, saving time and reducing entry mistakes for schools and other organizations.
Another important use case of Wufoo is collecting feedback and change requests from different departments within a company. Users have appreciated the quick and versatile submission options provided by Wufoo, allowing them to easily collect files and text from various stakeholders. Additionally, Wufoo's integration with PayPal Payment has been particularly valuable for users who need to create custom ordering forms or collect payments online. The customizable reports feature has also allowed users to provide clients with monthly and annual sales reports.
Universities have found Wufoo to be highly beneficial for creating user-friendly forms, streamlining data collection, and saving time for creative services departments. The software has been utilized in schools for operations, billing, recruitment, and various applications, surveys, data collection, and updates. Not only does this make the process more convenient, but it also helps schools meet sustainability goals by reducing paper waste.
Furthermore, Wufoo has been successfully used by freelance graphic web designers to manage vendor applications and gather contact information for their clients. It has also been employed by digital marketing organizations to collect form fill-outs for clients in the healthcare industry. This showcases Wufoo's versatility as a lead generation tool across different sectors.
Overall, Wufoo has proven to be a valuable solution for organizations looking to streamline processes, improve data collection efficiency, and enhance communication across departments. Its ease of use, extensive integrations, and responsive customer service have made it a preferred choice for various purposes, including form creation, feedback collection, event registration, and data analysis.
Simple and Intuitive Interface: Many users have praised Wufoo for its simple and intuitive user interface, stating that it is easy to navigate even for non-technical individuals. The drag-and-drop functionality allows for effortless form creation without the need for extensive training.
Helpful Customer Support: Several reviewers have commended Wufoo's customer support team for their promptness and personalized assistance. Users have reported receiving clear and concise answers to their questions, often accompanied by specific recommendations tailored to their individual forms.
Wide Range of Form Options: Wufoo offers a wide range of form options and formats, including radio buttons, checkboxes, and text fields. This flexibility enables users to create forms that cater to their specific needs and requirements. Some users appreciate the inclusion of side boxes for additional information, which helps prevent confusion and provides context for the questions being asked.
Outdated User Interface: Some users have expressed dissatisfaction with the outdated user interface of Wufoo. They feel that it lacks updates and looks visually basic and boxy, comparing it to a typewriter on plain paper.
Difficulty in Customization: Users have found it difficult to customize their forms due to hidden or hard-to-find features. They also mentioned limitations in field restrictions, making it challenging to fit all the needed content within those restrictions and causing issues with field rules.
Lack of Integration Options: Several users have mentioned limitations in communicating with other software and difficulties in exporting data from Wufoo. They desire more integration options for multiple accounts, credit card gateways, as well as improvements in transferring reports to Word or Excel.
Users have provided several recommendations for Wufoo based on their experiences. The three most common recommendations are as follows:
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Try the free version before purchasing: Many users suggest trying the free version of Wufoo to get a feel for its features and functionality before investing in a premium package. This allows users to assess whether Wufoo meets their specific needs without any financial commitment.
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Explore other potential providers: While users generally find Wufoo to be a good option, many recommend exploring other potential form building and survey options as well. They suggest considering alternatives such as Google Forms or Survey Monkey, especially if simplicity is a priority.
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Improved customization options: Several users recommend adding more options for customization in terms of aesthetics. They believe that enhancing the design customization capabilities of Wufoo would better cater to the needs of organizations and allow for more personalized forms and surveys.
It is important to note that while users appreciate the ease of use, versatility, and simplicity of Wufoo for basic form building and gathering information, they also mention areas where the platform can be improved or suggest exploring alternative solutions. These recommendations provide valuable insights for individuals and organizations considering Wufoo for their form building and survey needs.
Attribute Ratings
Reviews
(1-25 of 35)Say WOOHOO thanks to Wufoo!
- Ease of use.
- Easy setup.
- Communication with 3rd parties.
- Failsafe for info.
- WordPress compatibility.
- It would be nice if it had more customization, could go wider, etc.
- Better size responsiveness.
- Plug and play CSS.
Great easy-to-use survey tool
- Easy of use
- Rich feature set
- The interface looks old and is not update for some time (apart from the new home page)
- Themes are lucking complex customizations (still they are very easy to use)
Wufoo is always a solid choice for freemium and low-cost forms
- Great pricing
- Extensive list of native integrations
- Wish there was more customizability with how the form looks embedded on a website.
- Wish there was better onboarding or a smaller learning curve for more advanced customizations.
Very versatile and powerful, yet simple and quick
- Wufoo helps to create data inlets for company processes.
- Wufoo helps gather feedback from customers and create reports.
- Customizing forms so that they appear seamlessly in web pages requires more technical expertise.
- Integrating with other systems for automation can be tricky.
Some of the processes where it’s especially useful are: when collecting information about candidates for a recruitment process; when gathering customer feedback; when executing a quick general purpose survey.
Great survey tool for any company!
- I would say simplicity is a strength both for the user and the administrator. Creating a form in Wufoo is simple and easy and in addition those filling out the survey are able to click on a link and start participation.
- Submitting a completed form is also a strength! As soon as the survey is done and they hit submit it comes directly back to us in an email so we are able to get results faster.
- Wufoo gives you the option to set up automated emails to those who have participated in the survey. This closes any loops for those wondering if everything was submitted correctly or if they need to redo it. It also makes things easier for the people keeping track of all the surveys.
- I would like to see the option for some better reports. I rarely use the reports feature but when I do I find it could be transferred over easier to Word or Excel.
- Not often but at times the filled out survey will be sent back to us in a wonky format where it makes a normal 2 page survey print about 7-8 pages. It can be resolved by going to Wufoo directly and printing.
No Need to Chase Results with Wufoo
- Allow Customized Lead generation with Demo Sign Up qualifications
- Integrate to Slack for ease of access to the individual reps
- Integrate into Sales Force for easier managing and tracking of these leads while not allowing duplicates through that clog the CRM.
- There have been moments when the integrations falter for one reason or another, so accessing the information is disrupted for a few minutes or so but apart from that the information is still there and we have had no real issues with the platform. It's simple and straightforward.
Wufoo is a great and simple form/survey tool
- Great integration with websites via code
- Simple and clean interface for creating forms
- The design of the final form in the website is not fancy but is minimalistic, so it can be used across a great variety of webdesigns
- As I said before, the design of the final form is not so fancy, so it could provide better form design options.
- I'm using the free version, but if the starter version was cheaper, maybe we could pay for its features.
Wufoo is Easy to Use and Gets the Job Done
- Wufoo lets you add mailing lists so anyone that needs to can see a copy of the filled out form. We forward all customer complaints and questions directly to our customer service team which allows them to reply immediately.
- Wufoo was very easy to integrate with Magento. Our implementation process was virtually pain free.
- Wufoo makes it very easy to set up a simple survey/form with multiple fields. We are able to create and launch a new Wufoo form in a matter of minutes on our site if necessary.
- Wufoo forms are very basic looking. Some more visual customization would be nice.
- We use Wufoo for very basic forms on our site and really don't run into a lot of issues with the functionality that Wufoo provides.
Wufoo - Easy to Use Form Builder
- Conditional logic is probably the number one reason we use Wufoo at all. It's very handy to be able to set up a form that adds fields if certain responses are given.
- Wufoo emails responses to forms to you, but it also can be used to create reports to analyse the responses you get for each form
- The user interface for building forms is pretty easy to use. It's very handy for non-technical people, and we have some of those in our office.
- Emails sent from Wufoo are not encrypted, so data sent via the email notifications should not be considered secure.
- When you delete entries from the Wufoo Entry Manager, they're permanently deleted. All entry data, files, and comments that are deleted can't be restored.
- You can't use the File Upload field as the subject field for conditional logic rules.
Wufoo Review
- Has many different form field options.
- Rules for answers
- Integrates well with other platforms.
- Look and feel. It has a very "ballot" feel and less of a custom website feel.
Where I think Wufoo needs improvement is the look and feel of the forms. They are very elementary in their design and are not very customizable for companies that may want to use a form on their website to collect subscribers or leads.
Wufoo - ease of use makes it easy to recommend
- Easy to edit forms - especially for users with no coding experience
- Keeps information for long periods of time
- Easy to publish and share with clients/customers
- More robust interface for increased functionality
- A better way to export information and sort before exporting
- Ability to include calendar interface for scheduling with forms
Wufoo is easy, but not for complex forms
- It's easy to create forms - with drag and drop you can compose a new form within minutes.
- It's easy to link Wufoo to other services like Google Drive. Almost all of our forms are connected to some other service to store our data.
- The number of fields is limited to 150. Some of our forms have a complex build up with different factors that show or don't show fields. Every radio button option is a "field" so this counts up quickly.
- For new users, all the features of Wufoo are not directly clear. Some features are hidden, like making your own themes and linking the form to 3rd parties. Wufoo can do a better job in their UI to emphasize this.
Solid and reliable product
- Contractor references
- Testimonials
- Meetup signup form
- Versatile field types allow the creation of a wide variety of forms.
- Responsive layout means forms work across devices without us needing to write any code.
- Implementing themes (color and layout schemes) is a little bit messy and could use an overhaul.
- Intake forms
- Contact forms
- Job applications
- Sign up forms
- Surveys
- Testimonial collection
Not great for:
- Complex surveys
Great product that could use a bit of polish
- Lack of technical experience is just fine, very easy to create.
- Lots of options for customizing.
- Could use a few more options to 'pretty' up the forms.
- Some basic flow improvements would be welcome such as continuous typing for a phone number instead of having to tab over or click the next box.
- More flexibility to build the form the way you want.
Easy and Seamless Data Collection and Processing
- I love how easy it is to create a form and collect a variety of data, but also to customize the look of it.
- In both instances where I use Wufoo, there is a need to use the information collected to create and maintain a detailed email list, containing several kinds of information—basic like contact info, but also breaking into categories like all of the different areas where parents want to volunteer. In the past, the school had to use paper and every parent's form had to be hand typed in. Now with Wufoo, they indicate all of their volunteer interests, all of the data gets sent to MailChimp, and we're able to send information to specific segments/groups based on their interests. It's saved countless hours of manual work and eliminated a lot of typos.
- I love that you can integrate with payment options, as well as collect files. It makes collecting the application info from Craft Vendors seamless, and I don't need to track them down for payment.
- I also love the rules option, so you can show/hide specific fields based on a user's answer.
- Wufoo fits all of my needs at this time so if I had to pick something that could change (and this would be picky), the site/interface could use a little bit of a freshen up. But like I said, that's being picky.
Formulating the perfect form
- Wufoo's layout is simple and intuitive. A single click will add a field to your form, and more advanced users can customize forms with minimal time invested to create complex and advanced systems.
- Integration into webpages is simple. The code is provided in several formats and its a matter of copy and paste.
- Payments are incredibly easy to integrate once you have the appropriate accounts set up with a third party approved vendor.
- Creating receipts, follow up emails, and establishing form logic is very simple - a few clicks and you're done!
- Fields are set and cannot be modified (with few exceptions). An inexperienced user needs to invest significant time in order to understand how logic works, how hidden fields can alter a form, and what the full range of functionality is. The Wufoo blog begins to explain this, but there isn't a step-by-step guide to take you from 0 to 60 in a short period of time.
- While Wufoo has some pre-populated fields you can choose from (US states, for example), you can't save your own lists for use in future forms.
- Wufoo's biggest flaw is that forms cannot communicate with one another. Each form is an island, and data cannot move between forms or be uploaded to a new form.
- When you delete a field, all data previously collected and associated with that field is lost forever.
Easy, fun, and very trainable, I can attest to all of this.
- Ease of use with a drag and drop interface. This was consistently a winning point when they reviewed whether to stay with Wufoo for forms services.
- Easy to train on and refer to documentation on the part of the user. We consistently had ready to go documents in the event a business team needed guidance.
- Sense of humor. In times when we needed customer support, we were always left grinning at the tongue in cheek nature of the feedback or instructions if something seemed wrong.
- For what we used it for, I cannot speak to areas of where it could use improvement. It handled the use cases very well and seldom left us looking for more.
- One small thing I could recommend would be a configurable file uploader option so the user or developer could configure where the files were stored.
Landmark College Institute for Research and Training (LCIRT) is using WuFoo for online conference, workshop, webinar, subscriber list and certificate program or course registrations. WuFoo is also currently being used by several other Landmark College departments such as Student Affairs, Events, and the Office for Institutional Advancement for internal and external submissions with various stakeholders such as faculty, staff, students, parents, alumni and donors.
WuFoo allows LCIRT to quickly set-up registration for training events with the added benefit of a providing an online payment option. Our forms use "Rules" in order to provide messages to those seeking various payment options such as check, purchase order or online credit card payment. The form inbox, that is sortable by name, date, etc. is very helpful for customer service follow-up and registration tracking. Additionally, the form completion status for each submission is useful for customer service follow-up.
- Ease of use: The tutorials are very helpful for implementing a basic form and then moving forward to more complex forms.
- Online payment option: Wide range of online payment partners such as PayPal to choose from.
- Customization: Forms and submission responses can be customized to meet the needs of various projects.
- Online payment with Google Merchant did not provide payment submission status. When a payment was submitted, the WuFoo form did not record the correct status. One had to check with Google Merchant (now Wallet) to see is a payment had indeed been submitted.
WuFoo would be best to use for project that involves quick, quantitative questions that are related to a short answers or have drop down choices for an event, proposal, etc. WuFoo would be less appropriate for a form that involved many qualitative questions.
For forms that need to offer an online payments option, that is not mandatory, WuFoo can provide this connection.
How I found Happiness and Satisfaction with Wufoo
- Easy-to-learn and easy-to-use. Building something, anything, from scratch on a website scares the you-know-what out of the average user. Wufoo is incredibly easy to learn, well, the basics, that is. And I had one particularly lame-brained user up and running with Wufoo in short order. Truth is, I built the majority of the forms and often tweaked forms built by others, but Wufoo provides such an easy interface that building and revising is quite simple. After my first few forms, I began to discover some of the truly marvelous features Wufoo provides. Knowing just a bit of html can make an average form look really fancy. Creating colorful, imaginative headers made the forms fun to open. Frequently users would come to me last minute and I would bang out a basic form for their review in just minutes. Because of the simple drag and drop interface, I was able to turn projects around in record time.
- Allows users at all levels to build custom forms immediately. You don't have to be an IT wiz or html writer to build a complex form in Wufoo. Even a beginner can find success without any prior knowledge of form building or databases or coding. But if the user wants to experiment, there is plenty of good documentation to encourage him/her to explore and go fancy.
- Support. I can't say enough about the fantastic support I received from Wufoo. I would email them a question and they never failed to respond in less than a few hours. And their answers were clear and concise. They would look at the form in question (the one I had built) and make specific recommendations on how to solve my specific problem. In certain instance, they would even create a form (in my account) to demonstrate the solution. Emails I received from Support were always signed by a person so not only was the support excellent, it was also very personal.
- Each rules tab has a limit of 50 rules per form. Because of the complex nature of some of my forms (or the crazy things my users wanted to see) I had a couple occasions where I needed more than 50 field rules. If a form-filler choose X from a list, I wanted 10 other fields to become visible, if he chose Y from that same list, I wanted 10 different fields to become visible. Going on like this will pretty quickly use up the 50 rule limit. However, I was able to modify these complicated forms to work around the rule limitation. But I had the feeling from my contact with support that this limitation might be lifted in the future.
Woohoo for Wufoo!
- Wufoo's selection of forms allow for many variables, making it possible to cater each form to serve our organizational needs.
- I loved the ease with which we could reorder the forms by clicking and dragging -- no need to start over or redo any work!
- Wufoo's support team is excellent. Whenever I had a question about the possibility of adding more flexibility to our forms, they got back to me quickly and with helpful solutions.
- When I used Wufoo while at that company, it would have been great to have had the functionality to store credit card information so that parents do not have to fill it out every semester, but I realized that there were likely either security or privacy issues preventing such a thing. However, it's great that PayPal integration is available!
- It would be great to redesign the Form Manager UI so that it's not so overwhelming to look at and have to scroll down through all our forms, which looked so similar because they were class offerings. Sometimes when adding classes (forms) or when gathering student head counts, we would lose track of where we left off. This meant having to backtrack, which took up time. Even something as simple as numbering the forms would've helped us not lose our place when performing class-by-class data entry or tabulation.
- More view options for searching forms would be helpful.
Happy with Wufoo
- Wufoo is amazing at their support. You are able to get a response immediately and their online guide/FAQ is very helpful.
- Wufoo is extremely flexible and easy to use. The forms can be as simple or as complex as you want them to be. I really love the ability to add logic on the back end of the form.
- Wufoo's reporting is simple and easy to use. Their Analytics module is a nice way to quickly get info on your form too.
- Wufoo doesn't tie in with Paypal well. My experience is only with Paypal standard however so I am not sure how they work with other payment solutions. Paypal needs information for a receipt to the end user so your form has to have information that transfers. Such as, if you were buying 2 Meal Tickets. The pull down menu should say "2" but in order for Paypal to see what you purchased for the end user, you have to have the pull down menu say "2 Meal Tickets". This requires a lot of scrubbing of reports on the Wufoo side. You can't just add up a total because in every cell you have "2 meal tickets". You have to do a find and replace; 2 meal tickets replace with 2. I haven't not yet figured out a work around for this.
- Another flaw with the tie between Paypal standard and Wufoo is if a payment doesn't go through on the Paypal side, people still receive a form submission confirmation. This confuses people thinking their payment went through. In our confirmations we usually have it explained that the confirmation is a form submission confirmation only and they should receive an additional receipt from Paypal to know if their payment was successful.
Wufoo can be a integral part of your organization
- Easy to create forms and applications
- Easy to have the responses emailed to whoever you want
- Easy to download the data into spreadsheets
- I would love to see project folders so when you get as many forms as we have you can sort them by project or topic
- I wish there was a way the reports auto loaded all the questions from the form and then you just had to edit what format you want that response represented
Don't tie up developers on forms. Wufoo Rocks.
- Very configurable, and easy to set up rules and conditional logic.
- Extremely quick to build a form and report
- Easy to style with CSS
- Can be embedded easily within our CMS, via a simple javascript embed
- Would be good to see a feature that allows an either/or required field. (mixing of conditionals with required fields are not currently possible).
Wufoo Review
- I think one of Wufoo's main strengths would be its simple and easy to use interface.
- Wufoo is very user friendly and easy to set up!
- Wufoo has many templates to get you started!
- The only downside is that Wufoo is a third party operator. Thus is there are technical difficulties, you cannot address them within your company. You must contact Wufoo and await their reply.
- Other areas of improvement could be security of the information stored and the cost of storage of that information online.
Wufoo is the best at website forms. No, seriously.
- Integrating within various CMS tools by offering iframe and js support (within HTML space offerings)
- Offering style options to make forms look like they belong on your website (whether using Wufoo's own styles, or by applying an external CSS sheet)
- Providing a super easy drag-and-drop interface that was very easy to use and train folks to use
- Offering an API for Salesforce.com, among other tools (we never got around to actually using these, but I was impressed that it was available)
- Providing easily exportable and attractive reports that could be viewed as PDF or CSV, which allowed for us to import contacts into our CRM or use them to reach out via Outlook, etc.
- Helping us communicate with new leads/contacts by giving easily customizable reply email messages
- Providing a complex set of rules that allowed us to make our forms more strategic (if someone selects Yes, go to #4; send a reply email if someone says Yes to needing a seat on a bus to an event)
- Honestly, for what we needed, it went above and beyond. I don't have any complaints at all.
Wufoo will require some expertise in CSS and HTML to implement within an existing website CMS or design, so make sure you have those resources on staff. The help and support is really excellent, but they don't offer specific design-oriented help.
Wufoo is great for urgent, one-off form needs, like gathering RSVPs to an event. We've also used it to collect regular contact requests. It meets a variety of needs.